AI that works for your hotel, day and night
A chatbot that answers and shows your rooms, automatic emails, ID document reading for check-in and a website generator. All of OVVO's artificial intelligence, explained feature by feature.
AI costs are separate from the subscription
The artificial-intelligence features use OpenAI models with pay-as-you-go pricing: they are not included in the OVVO fee and are paid separately, based on actual usage, through your own API key. For an average 30-room hotel the estimate is around €30–50 per month in total for all AI features: real usage is typically lower and depends on how many documents you read, emails you handle and how much you use the chatbot.
Monthly estimate · 30-room hotel
| AI feature | Cost/month | ||
|---|---|---|---|
| AI email auto-responder | ~€2 | ||
| Document scanning (check-in OCR) | ~€12 | ||
| Virtual assistant / chatbot | ~€6 | ||
| Assistant voice (text-to-speech) | ~€3 | ||
| AI website & image generator | ~€2 | ||
| Indicative total | ~€30–50 / month | ||
These are conservative estimates: real usage is typically lower and depends on the volume of emails, documents and conversations. You pay OpenAI directly based on usage — OVVO applies no mark-up on tokens. Every AI feature is optional: if you don't enable it, it generates no cost.
The AI features, one by one
Each tool is designed to save you time at the front desk and improve the guest experience.
AI email auto-responder
The assistant reads the guest's email and prepares a ready reply, in the language of the message and the tone you set. It also automatically extracts booking data (dates, guests, price, channel) from OTA emails.
- Draft reply generated in seconds, always with your final approval
- Automatic booking-data extraction from Booking, Airbnb, Expedia emails
- Customisable instructions: define tone, signature and property rules
- Works with your own IMAP/SMTP mailbox (Gmail, Outlook, etc.)
ID document reading (OCR)
ID card, passport or driving licence: the vision AI reads the document photo and extracts name, date and place of birth, document number, expiry and nationality. Ready for guest registration, with no manual typing.
- Works in self check-in (guest photographs the document from their phone)
- Front and back: combines data from both sides
- Recognises Italian and foreign documents
- Reduces transcription errors and time at the front desk
AI website & image generator
Creates the whole website structure (About, Services, Rooms, Contact…) from your name, property type and chosen tone. The AI can also generate and edit images for your pages.
- Ready-to-edit pages, written in your property's tone
- AI image generation and editing
- A starting point in minutes — no blank page
Assistant voice
The virtual assistant can also speak and listen: it turns answers into natural audio (text-to-speech) and transcribes guests' voice messages.
- Natural text-to-speech for replies
- Transcription of incoming voice messages
- A more accessible, instant experience
The AI chatbot: what it can really do
OVVO's virtual assistant is far more than a FAQ bot. It knows your rooms, prices, rate plans and the documents you upload, and guides the guest all the way to booking — text, images and voice, in their own language.
Yes! The Deluxe Sea View is available for those dates 🌊
→ Book now (May 9–11, 2 guests)
24/7 answers
Replies to guests day and night, on your website or inside the booking widget.
Shows images
Can show room photos right in the chat while describing them.
Rich media
Shares links, maps and useful content (videos, directions, services) in replies.
Multilingual
Talks to every guest in their own language, automatically.
Booking links
Understands dates and number of guests and generates a direct link to the booking engine.
Grounded in your docs
Answers using the rules, services and FAQs you upload — no made-up information.
AI — frequently asked questions
Let AI work for you
Free, no-obligation consultation. We'll show you how to switch on artificial intelligence in your hotel.